We are committed to ensuring the utmost satisfaction of our customers. Your experience with us is paramount, and every aspect of our service revolves around ensuring your happiness and contentment. From the moment you place an order to the delivery of your products, we prioritize your satisfaction above all else.

Check this page to see all the return policies and quality guarantees.

1. Quality Guarantee

We stand by the quality of our products and want you to be completely satisfied with your purchase. If you’re not happy with the quality of the t-shirts received, please contact us within 30 days of receiving your order. Our team will investigate your concerns and work diligently to find a solution.

For detailed instructions on reporting an issue with your order, please refer to our section: How do I report a problem with my order?

Once our quality assurance team has validated your claim, we will promptly send a complimentary replacement to ensure your satisfaction. Our goal is to resolve any issues swiftly and make sure you are pleased with your purchase.

Colour Consistency

We strive to maintain consistent colour quality by using the same print machines and work processes. However, printing is a chemical process, and achieving 100% colour consistency is not possible. Various factors, such as machine settings and environmental conditions, can influence the final result. These potential colour variations are within acceptable tolerance levels and are not covered under our quality guarantee.

Defective or Damaged Products

If you receive defective or damaged products, such as physical damage, incorrect quantities, or quality issues not related to the content provided, please let us know. We will investigate the issue and, if confirmed, we will cover the costs of a replacement order. Your satisfaction is our priority, and we are committed to resolving any issues promptly.

2. Lost Orders Policy

If your package is lost in transit, please contact us within 30 days from the estimated delivery date. We’ll be happy to send a replacement order on your behalf.

If you believe your order is lost and it meets the following criteria, please get in touch with our team, and we’ll be happy to send a replacement order:

• You have confirmed that the address provided is correct and complete.
• You have contacted the local post office or the shipping carrier to locate the order.
• The order is not marked as delivered by the shipping carrier.
• It has been several working days since the Estimated Delivery Date has passed (keep in mind that the lost order claim should be submitted within 30 days from the Estimated Delivery Date), and
• There have been no recent updates made by the shipping carrier in the tracking link.

Please note that for the order to be considered lost, we might need to confirm this with the shipping provider.

The Order is Marked as “Delivered” but I Haven’t Received It

If the tracking indicates that the package has been delivered but you haven’t received it, we recommend checking further for any delivery notes or more information from the shipping provider.

As it’s difficult to verify whether you have not received the order, we will not be able to provide a refund or a free replacement order if the tracking link indicates that the shipment was delivered.

3. Return Policy

We currently do not support returns as our products are personalized and made specifically for each order. To ensure the best fit, please refer to the size guide available on each product page before making your purchase.

4. Returned to Sender Policy

For these cases, please get in touch with us so that we can arrange to resend the product. You will only need to cover the shipping costs for the reshipment.

Wrong Address

If the address provided is deemed insufficient by the courier, the shipment will be returned and safely disposed of. To place a new order with an updated address, you will be responsible for the costs of the new order.

Rejected Shipments

If you reject the shipment upon delivery, the package will be returned and safely disposed of. If you wish to place a new order, you will be responsible for the costs of the new order.

Unclaimed Shipments

If you are unable to receive your order at the provided address, the shipment may be available for pickup at your local post office or carrier pickup point. Shipments that go unclaimed may be returned.

Returned due to other reasons

Orders may be returned to the sender for various reasons, including:

• The shipment was unclaimed at customs
• The shipment was unclaimed at the courier’s pick-up point
• The recipient was unavailable when the courier attempted delivery

For these cases, please get in touch with us so that we can arrange to resend the product. You will only need to cover the shipping costs for the reshipment.

5. How do I report a problem with my order?

If you encounter any issues with your order, such as a production error or a delivery problem, please report the problem directly by sending an email to abel.fernandez@thepinkroad.com. Include the following details in your email:

• Order ID
• Description of the issue
• Supporting photos of the issue (mandatory for production issues)