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FAQ
How do we work
How do we manage to print and ship our products while on the move?
With our partner overseeing all aspects of production, printing, and shipping, we can seamlessly focus our energy on the creative process of designing illustrations. This collaborative effort ensures that our attention remains undivided, enabling us to pour our passion and expertise into crafting captivating artwork that resonates with our audience. By entrusting the logistical aspects to our trusted partner, we maintain the freedom to delve deep into our creative vision, resulting in the highest quality illustrations for our customers.
This division of labor not only optimizes efficiency but also enhances the overall quality of our products. By dedicating ourselves fully to the art creation process, we can refine our techniques, explore new ideas, and push the boundaries of creativity. The result is a collection of illustrations that not only meet but exceed expectations, delivering a truly exceptional experience to those who appreciate our work.
Which countries do we sell to?
Currently, we only sell to Spain, but we are planning to add more countries shortly. If your country is not on the supported list, please contact us. We’re constantly expanding our reach and would love to explore opportunities to serve customers in new regions.
Shipping and Return policy
What is our quality guarantee policy?
If there are any concerns regarding the quality of the products received by your customer, please reach out to us within 30 days of receiving the item, and we’ll promptly investigate and work towards a resolution.
Upon validation by our quality assurance team, we’ll gladly arrange for a complimentary replacement order to be sent to your customer without delay.
Are we offering free shipment for all purchases?
Yes, all shipments are included in the purchase price. We provide complimentary shipping on all orders, ensuring a seamless shopping experience without additional shipping charges.
What is our lost orders policy?
If your package is lost in transit, kindly contact us within 30 days from the estimated delivery date. We’ll gladly arrange for a replacement order to be sent on your behalf.
What is our return policy?
At this time, we do not offer returns as our products are personalized and custom-made for each order. If you wish to place a new order, you will be responsible for the costs associated with it.